Returns & Refunds
Because each tracing book is uniquely personalized with your child's name, our return policy is a little different from standard stores.
Our Policy on Personalized Items
Due to the custom nature of our personalized tracing books, we cannot accept returns or offer refunds for changes of mind or customer errors (such as misspelling the child's name during checkout). We kindly ask that you double-check all personalization details before placing your order!
Damaged or Defective Books
We stand behind the quality of our products. If your book arrives damaged, defective, or if we made a mistake in the printing process, we will absolutely make it right!
Please contact us within 14 days of receiving your order with the following:
- Your order number
- A clear photo of the damage or printing error
- A brief description of the issue
We will happily send you a replacement book at no additional cost.
Cancellations
If you need to cancel your order, please reach out to us within 24 hours of placing it. Because we try to begin production as quickly as possible, we cannot guarantee cancellations after the 24-hour window has passed.